Store Policy
Cancellation & Exchange
EVENT REGISTRATION FEE IS NON-REFUNDABLE.
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CANCELLATION POLICY APPLIES TO ALL DAY, WEEKEND, & MINI EVENTS, AS WELL CLASSES AT KELLER'S LOCATIONS.
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Cancellation more than 30 days prior to event:
If there is a virtual box option (offered online to all of our customers) for an event, you will receive this option for any cancellations.
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Cancellation within 30 days of the event:
You will receive event materials for cancellation (even if there is not a virtual box option). They may be shipped to you after the event, depending on when you cancel. You will receive event materials such as class kits, t-shirt (weekend events), etc. They will be shipped to you after the event.
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PRIOR NOTIFICATION IS REQUIRED FOR CANCELLATION OR YOU WILL FORFEIT ALL PAYMENTS MADE FOR THE EVENT AND YOUR PAYMENT WILL BE NON-TRANSFERABLE.
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PLEASE CONTACT EVENTS@ACIDFREE.COM WITH ANY CANCELLATIONS OR QUESTIONS.